CHC22015 Certificate II Community Services



This course will prepare you to work as a care worker supporting clients to communicate and work effectively in the health or community-services sector, work within a community framework, build relationships and work with diverse people, and participate in safe work practices. As part of this course you will develop skills to help you assist people with disability to enjoy an increased quality of life. This Certificate is focused on ensuring the health and safety of children.

With a Certificate II in Community Services, you will gain the foundational skills required to work in a range of sectors, including childcare, aged care, health, youth and disability. 

The Certificate II Community Services is ideal for those wishing to enter the industry. This course will give you the foundation skills required to enter the community services industry or complete further studies in this field.

Our Certificate II in Community Service is a nationally recognised qualification. The National Disability Insurance Scheme (NDIS) promotes a wide range of opportunities for assisting people with disability and has increased demand for trained disability support workers.

Do you see yourself as?

  • Community services worker
  • Disability care worker
  • Aged care worker
  • Home and community care worker

These are just a few of the career pathways the Certificate II Community Services. For further career advice give us a call!



Entry Requirements

  • No minimum education
  • Minimum age of the student: 15 years of age, unless otherwise stated
  • On enrolment, you will complete a pre-enrolment questionnaire to identify if you will require additional support or resources
  • You may be eligible for Recognition of Prior Learning (RPL) if you have significant work experience in the industry
  • A post enrolment interview will be conducted to ascertain a student’s level of language, literacy and numeracy. This may include the completion of an LLN assessment
  • Students must read the Student Handbook Terms and Conditions prior to enrolment

Required for Enrolment

  • Unique Student Identifier (USI) – when enrolling online you will be asked to enter this
  • Alternatively tick the box when you enrol, and we will create one for you
  • This USI keeps your training records and results together online in a government database


  • Access to a computer
  • Reliable Internet connection
  • icrosoft Office Suite

Resources provided by EPEC Education

  • Online learning material and assessments
  • Student work log books
  • Skills and knowledge self-assessments
  • Practical placement workbook
  • Government accredited videos
  • Industry webinars
  • Online and phone support from Student Support Officer and Trainers and Assessors

We provide you with:

  • An E-Learning system that is easy to use and breaks assessments down into smaller more manageable components
  • Full PowerPoint resources and practical video presentations on each unit
  • Your own Student Support Officer to guide you through your study
  • Access to your trainer for learning support and guidance
  • Facebook student study group – talk to other students, your trainer and access additional resources


Course Structure

Any study you do should be meaningful and make sense once you enter the workforce in that chosen career path. 

Learning the theory alone can make it difficult for some students to learn. It's like getting into a new car without your licence having only studied the road rules. It's going to be scary and you will feel uncertain. Studies show that you will only remember 20% of what you have learnt with theory alone.

Theory and assessments:

  • All units are self-paced
  • There are no exams
  • Assessments are not graded-they are competency based
  • There is no limit to how many times you can submit an assessment item
  • You will receive feedback and support during each unit to help you achieve competency

Your assessments will be measured through the following methods:

  • Online assessments
  • Practical tasks
  • Observation of performance
  • Projects/portfolios
  • Workplace | third party reports

Course Duration

Approximately 6-12 months

Students studying full-time should allow approximately 16 - 25 hours per


Money often gets in the way of what you want to do in life. When choosing who to study with do you go with the cheapest option or do you look for quality. Is it possible to afford both? Just like buying a car we want you to have the safest, most reliable and affordable set of wheels to get you from A to B. Your study journey is no different. With EPEC Education you don't have to worry about whether or not you got what you paid for. Or finding out after it’s done a few miles you brought yourself a big fat lemon! We’ll never leave you with a sour taste in your mouth because we won’t compromise on our quality or charge you an arm and a leg.

Total Course Costs $1450

See our current specials page for further information.

Interest free payments 

Weekly $30
Fortnightly $60
Monthly $120

Total cost of payment plan $1450

All payment plans to be commenced within 2 weeks of enrolment.

For EPEC Educations Refund Policy please refer to the Student Handbook Terms and Conditions.


CHCCOM001 Provide first point of contact

CHCCOM005 Communicate and work in health or community services

CHCDIV001 Work with diverse people

HLTWHS001 Participate in workplace health and safety

BSBWOR202 Organise and complete daily work activities

CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety

CHCPRT001 Identify and respond to children and young people at risk

CHCECE002 Ensure the health and safety of children

HLTAID002 Provide basic emergency life support


How does 24/7 online study work?

The greatest thing about online study is you can study anywhere, anytime around your work and lifestyle commitments. You are in complete control and don’t have to worry about working to a restrictive time table or dreaded deadlines for assignments. Maybe you've just finished a nightshift and have a one hour train commute. Jump on your laptop or Ipad and get some study done. You've taken your kids to a play centre and it's noisy and you're bored. Pop in some headphones, grab out your phone and you're good to go. You take charge of your own study! 

Being in control of your own study does require motivation and loads of self-discipline. We know that it can often be a struggle particularly if you are studying alone. With EPEC you will be part of a community of learners who are studying the same course as you. We strongly encourage you to access our study groups on Facebook and interact with other students. Remember no question is a silly question!

How long until my work gets assessed?

EPEC Education aims to provide assessment marking results as soon as possible, within a maximum of two (2) weeks from the student submitting their assessment. In the event that marking time-frames are extending beyond two (2) weeks (eg due to times of peak demand, holiday periods, unforeseeable circumstances having arisen), any students affected will be advised by email with an estimated timeframe. 

Where can I find the Student Handbook?

You can find the student handbook in our Terms and Conditions at the bottom of this website or you can access it directly here - Student Handbook

How do I login to the Student Portal?

To get to the student login portal, just follow these two easy steps!

1.      Go to the Student Portal homepage

2.      In the top right-hand corner of the home page click the purple button labeled “Student Portal” – enter your login details (username and password)

If you haven't received your email with your login details check your junk folder. Depending on your security settings it might not go straight to your inbox.

Alternatively click here.

Help, my login details aren’t working? 

EPEC Education students will be issued a username and password to access the job ready portal. These will be in the following format:

Username: This will be emailed to you – it generally starts with the first 4 letters of your surname followed by a number

Password: This will be emailed along with your username. You have the option to change this once you login to the system under settings. Your password if you haven’t changed it is a combination of lower and uppercase letters.

If you are having difficulties logging in please call us on 1800 373 233

How do I use my Student Portal?

For instructions on how to use your Student Portal please watch the following videos for a step by step guide.

How to login

Overview of navigating the system

How to submit assessments

What do I need to study?

Multimedia: To make your life and study easier all of our units have a companion video. To play these you will require the latest Adobe Flash Player which you can grab here.

Resources: Your student portal contains additional resources to assist your study such as Training hints and tips. These are in PDF format. It is important to read these when starting your training course to make your study journey easier. To ensure you can read the PDF's you will need a copy of Adobe on your device which you can grab here.

What if I need help with my assessments?

Our resources are simple and easy to follow. Each unit is divided into 4 sections allowing you to send your questions and assessments throughout the completion of your unit. For further direction on how to use your resources please watch this video. 

This gives you an opportunity to receive feedback from your Trainer which will show you if you are on track and/or providing enough information in your responses. The great thing is you won’t be at the end of the unit before you realise you are not on track if this is the case. Our trainers provide valuable guidance throughout your training and are contactable in a number of ways. You will always receive a prompt response from us!

You can:

  • Call us on 1800 373 233 and speak with your Trainer or Student Support Officer
  • Email us through your student portal
  • Email your trainer direct on their individual email
  • Email Student Support
  • For more information on the Student Portal, check out our ‘Student Portal Tutorial' by Clicking Here


For technical difficulties call Catapult Support on 1800 682 199




Completing my assessments

Fill in the questions in the boxes underneath the questions and remember always click save along the way! 

Alternatively if you prefer you can complete your assessments in word and upload them.

How do I upload an assignment? 

The easiest way to upload assignments is to:

1.      Access the Student E-Catapult Portal

2.      Go to ‘My Documents’

3.      Select “Submit an Assignment”

4.      Follow the prompts! 

How do I apply for Recognition of Prior Learning?

If you would like to apply for Recognition of Prior Learning, simply tick the RPL box on your Enrolment Form. After enrolment, an RPL Assessor will contact you to discuss your evidence collection. Please also read the information on Recognition of Prior Learning in the Student Handbook.

You've completed part of your qualification elsewhere. No problem! EPEC Education also offers cross credits. We'll apply what you've already completed so you don't have to start again! 

Can I apply for a refund on my course fees?

All courses include an initial non-refundable administration fee of 25% of the total course fee. Beyond this, you may request a refund by following the terms and conditions of the Refund Policy found in the Student Handbook 

Please send an email to office@epeceducation.com.au or call 1800 373 233 to request a refund form.

I’m not happy, where can I make a complaint?

We work hard to ensure our students are happy and provided with all the resources, help and guidance needed. If you have a query about anything in relation to your study please give us a call! Studying is hard enough without the added stress of things that aren't working for you. We don't want you to lose sleep over it. Sometimes a problem shared is a problem halved and it can be a simple fix to get you back on your way!

If you still aren't happy we support your rights to lodge a complaint if you feel you have been treated unfairly. All complaints should be submitted in writing at the earliest possible opportunity and sent by email to office@epeceducation.com.au. For our full complaints policy please see the Student Handbook

I didn't pass an assessment and I want it reassessed

We understand sometimes you think you've smashed an assessment but when you get your marks back they fall short. This is always disappointing and we want you to know it doesn't mean you won't get there in the end! We will always provide you with feedback so you know where you can improve. And most of all if you're not happy you can give the Trainer who marked your assessment a call. You get as many goes as you need to become competent, but we strongly recommend following the comprehensive feedback to improve!

If you are still not happy with the decision we understand. EPEC Education will always provide you with a fair process to lodge an appeal when you've exhausted all other options. For a step-by-step guide on the appeals process please see the EPEC Student Handbook - Terms and Conditions.


Let's Get started!    enrol now




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