Need Help? 

Frequently Asked Questions

  • What are your business hours?

    Our team is available to contact 24/7. You are welcome to call us on 07 4616 8111, email hello@epeceducation.com.au or talk to us via our LiveChat on the bottom right corner of our Website. 

  • What if I'm not sure about which course is right for me?

    Our team are experts at guiding you towards a course in which we believe you will succeed. Contact us to discuss your options, and we will make recommendations based on your interests and goals. 

  • What type of payment methods do you accept?

    For our Certificates and Diplomas, we offer interest free payment plans via Ezi-Debit. 


    Our Professional Development is able to be purchased online using Eftpos or Credit Card. We are also able to issue invoices if you would prefer to pay via bank transfer, or make a bulk purchase on behalf of a business. 

  • Can I receive credit for my previous studies?

    A credit transfer provides a credit for unit/s that you have completed through previous study.


    You can credit transfer a unit if this exact unit or an equivalent unit forms part of the units that make up your chosen qualification.


    If you have previously studied a similar qualification, please note this to our staff and any available credit transfers can be investigated.


    Our team will always ask you upon enrolment if you have completed any previous study and can do a quick check for you to see if you may have any available credit transfers.

  • Do you offer Recognition of Prior Learning (RPL)?

    Yes, we offer Recognition of Prior Learning (RPL) as a pathway for our students. More information can be found in our RPL Process and FAQ. 

  • Will I receive a certificate?

    Yes. All of our courses, whether a fully qualification, single unit, Webinar or Short course provide a certificate upon completion. 

  • Do you offer options for organisations wanting to purchase training for staff?

    Yes. We are able to invoice you directly for training, and provide quick and easy access for your staff. 


    If you require a course we do not currently offer, please get in touch as we are able to create tailor made solutions for most industries. 

  • What does Nationally Accredited mean?

    EPEC Education is a Registered Training Organisation, which offers Nationally Accredited Training. 


    This means that the qualifications (Certificates - Advanced Diplomas) that you complete with us are recognised in all States of Australia. 

  • What is a Unique Student Identifier (USI)?

    If you plan to complete nationally recognised training, you need a USI. Without one, you are not able to be issued your qualificaiton or statement of attainment. 


    You can check if you already have a USI or create one here: www.usi.gov.au

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